This Privacy Policy explains how Bondesign, LLC, operating Before You're There, collects, uses, stores, and shares information when you visit the website, submit a form, use Mia, purchase services, or communicate with us.
1. Information We Collect
We may collect information you provide directly, including:
- Name
- Email address
- Phone number
- Travel dates
- Number of travelers
- Whether children are traveling
- Child ages, if provided
- Budget style
- Hotel needs
- Guided day interest
- Miami travel preferences
- Must-haves
- Avoid list
- Trip notes
- Messages submitted through forms, chat, or email
- Payment-related information processed through third-party payment providers
We may also collect technical information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Approximate location
- Cookies and analytics data
2. How We Use Information
We use your information to:
- Respond to inquiries
- Review trip-planning requests
- Provide travel planning services
- Send confirmation emails
- Send administrative notifications
- Manage client relationships
- Process payments
- Improve the website and services
- Prevent fraud, abuse, spam, and security issues
- Comply with legal obligations
3. Mia Chat Assistant
If you use Mia, the AI assistant, your chat messages may be processed by third-party AI service providers and stored for inquiry review, service improvement, safety, and recordkeeping.
Please do not submit sensitive personal information through Mia, including passport numbers, financial account details, medical records, government ID numbers, passwords, or emergency information.
4. Payment Information
Payments may be processed by third-party payment processors. We do not store full credit card numbers on our servers. Payment processors may collect and process payment information according to their own privacy policies.
5. Email Communications
If you submit an inquiry, we may send you transactional emails related to your request, including confirmation emails, follow-up messages, and service-related communication.
6. Sharing Information
We may share information with trusted service providers who help us operate the business, including:
- Website hosting providers
- Database providers
- Email delivery providers
- Payment processors
- AI service providers
- Analytics providers
- Legal, accounting, or compliance advisors
We do not sell your personal information.
7. Data Retention
We retain inquiry and client information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, comply with legal obligations, and improve operations.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to legal, business, and recordkeeping requirements.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. Parents or guardians may provide child age information only as needed for travel planning.
11. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices.
12. Updates
We may update this Privacy Policy. The updated version will be posted with a revised effective date.
13. Contact
For privacy questions, contact: tatyana@bondesignmiami.com